Terms and Conditions Live In Cat Sitting
Our Duty of Care
Notting Hill Cat Company (from here-on known as “NHCC”) highly respects that you, the
client, trust us with the care of your cat and where necessary, access to your property. Your
personal information will never be shared with or sold to third parties.
NHCC will utilise their skill and experience to ensure that a high standard of care is provided
to the cat/s in their charge and to the client’s property.
For some cats a change in their routine and circumstances can cause varying degrees of
distress and unpredictable or abnormal behaviour, particularly if their owner is on holiday -
cats have no concept or ability to understand their owner’s absence is temporary and that
they will be coming back. NHCC understand this and will offer comfort and reassurance
whilst trying, as far as is practically possible, to maintain their normal daily routines.
Clients must ensure that all cats are registered with a local vet and. It is the client’s sole
responsibility to ensure that NHCC is fully aware of any health issues your cat is
experiencing, or has suffered in the past. NHCC cannot be held liable for any actions or
omissions which result in problems or complications for anything not disclosed.
The client agrees to cover all costs resulting from an unexpected emergency where your
cat/s has to be taken to the vets. In this unlikely event, and with every possible effort made
to contact the client directly ( or if unable to contact the client, their local emergency
contact ) the Cat Sitter will act accordingly and go with the advice of said vet. All costs
resulting from this, including emergency transportation, will be covered by the client within
14 days of the initial incident.
NHCC cannot be held responsible for any complications pets may suffer or actions of pets
whilst they are left alone.
The client understands that NHCC will assume no responsibility for the actions and decisions
of the veterinary staff. A vet release form needs to be filled in and approved so that it can
be taken to the vets in the event of any emergency.
To avoid misunderstandings, it is important that all information and instructions are up to
date and accurate and are given to NHCC in writing by the client.
Special dietary requirements will be administered as supplied and requested by the client.
All reasonable efforts will be made to administer medication or to apply external treatments
as directed by the client. However, if required Veterinary assistance may be requested at
the client's cost without prior consultation.
Home Security: Please inform us at the time of consultation of anyone who may have access
to your home while you are away. This includes cleaning services, maintenance personnel,
friends, family and neighbours. We cannot accept liability for other persons who will be in
your home prior to, during or immediately after our services have been rendered.
It is understood that you will notify anyone with access to your home that the services of
NHCC have been engaged.
The client must make sure the Cat Sitter has been given full written details and instructions
on the care of your cat/s and your house. NHCC will not be held be responsible if full written
instructions on the assignment are not given in advance.
We will not open or close any windows during our visits so please ensure all windows are
locked and secure before you leave.
The client authorises NHCC to obtain the services of a locksmith should any keys to their
home malfunction. These costs will be covered by the client. However, in the unlikely event
of key loss NHCC is fully insured and will replace locks and keys where necessary.
It is your responsibility to ensure that the property, its contents and pets are adequately
insured throughout the duration of the assignment.
We accept no liability for damage caused by your Cat or a Cat Sitter during an assignment.
You will be liable in the event that the cat sitter or a third party is injured by a cat.
In the event of a household emergency, we will contact you immediately and if you are
unavailable we will then contact your emergency contact.
Fences and cat flaps: We recommend that cats are kept indoors whilst in our care so we can
ensure their health and safety. NHCC cannot be held responsible for cats that suffer
accidental death or escape due to faulty fencing, disappear from inside the home due to cat
flaps or faulty screens/doors being left open. Should your cat be required to go outside
NHCC will not be held responsible for any injury or accident incurred outside the premises
and will not be held responsible should cats not return home.
Food, Litter and Cleaning Supplies
Please ensure that you provide adequate items during your absence e.g. pet food, litter and
if necessary cleaning supplies (plastic bags, cleaning products, paper towels and bin bags.)
Should it be necessary to buy additional items, we will purchase them and retain a receipt.
Any outstanding costs plus an additional £12 fee for each shopping trip made will need to
be reimbursed by you on your return.
We instruct Cat Sitters to leave your property as they found it and to clean up after your
cat/s to the best of their ability. You are respectfully asked to note that Cat Sitters will not
undertake any additional cleaning duties.
We are not responsible for carpet/ flooring stains created by your cat(s)
Whilst NHCC can work with cats with mild behavioural problems, this will be at the sole
discretion of NHCC. Should the cat at any time be deemed a danger to people or other
animals, NHCC reserves the right to give immediate notice of care and cease care once the
cat has been returned to the client.
The client will indemnify NHCC against any damage or injury caused by the cat towards any
property, person or other animal. This will include, but is not limited to veterinary, medical
and legal fees.
Should NHCC sustain an injury due to your cat, the client will be responsible for any medical
treatment to NHCC that arises as a result.
In the event of a cat(s) behaviour exceeding what would be considered normal or
acceptable towards people or other animals, NHCC shall, in their sole discretion take
whatever action they consider necessary in the best interest of the animal and other
animals or people which may be encountered. In extreme circumstances this may mean
termination of this contract and placing the cat in a cattery.
NHCC must be informed if your cat suffers from any contagious illnesses such as Feline
Immunodeficiency Virus (FIV), Panleukopenia, Feline Viral Rhinotracheitis. NHCC visit
many cats on a daily basis and need to take appropriate precautions in order to ensure that
diseases are not transferred from one cat to another.
NHCC agrees to spend a minimum of 15 out of every 24 hours with your cat.
Full payment is required to secure bookings.
Preferred method of payment is on-line banking although cash will be accepted. Bounced
cheques will incur a £25 charge.
If a booking is cancelled after the confirmation invoice has been issued and emailed to the
client, and up to 21 days before the service start date, a £20 admin fee will be charged.
If a booking is cancelled within 20 days and up to 15 days before the service start date, 25%
of the total invoice fee will be charged, plus the £20 admin fee.
If a booking is cancelled within 14 days and up to 72 hours before the service start date,
50% of the total invoice fee will be charged, plus the £20 admin fee.
If a booking is cancelled within 72 hours and up to 48 hours before the service start date,
75% of the total invoice fee will be charged, plus the £20 admin fee.
If a booking is cancelled with less than 48 hours of the service start date, 100% of the total
invoice fee will be charged.
Where required NHCC can provide invoices for holiday cancellation insurance claims.
Once a booking is confirmed by NHCC, it will not be cancelled unless in the case of an
absolute emergency. Should this happen, NHCC make every reasonable effort to help the
client find a replacement cat sitter.
Should NHCC not be in a position to fulfil the assignment due to such an emergency, any
fees already paid will be refunded in full.
NHCC Cat Sitters
NHCC takes all reasonable care in the selection of Cat Sitters. Save as required by statute, no
liability is accepted by NHCC for acts of omissions of any Cat Sitter for any loss or damage
caused or contributed by the Cat Sitter.
Cat Sitters are independent contractors and are not employed by NHCC.
If a Cat Sitter becomes ill during an assignment, we will use our best endeavours to make
If you agree that your Cat Sitter may have the companionship of their partner/spouse for
any or all of the time during an assignment it will be at your own risk. We will take the
details of the named partner/spouse but we will not accept any liability in relation thereto.
If the Cat Sitter does not consider that your property is of a reasonable standard of
cleanliness or the facilities available to them are inadequate, he or she may decline the
In the event that due to conditions beyond their control a Cat Sitter is unavailable and our
charges have been refunded to you we accept no liability for any losses that may occur.
It is recommended that you take out holiday cancellation insurance as we may not be able
to accommodate cat(s) who become ill or are injured after the booking is confirmed.
Insurance and Liability
All NHCC Cat Sitters are covered by PBI (Pet Business Insurance) which covers Public Liability
up to £3,000,000, Professional Indemnity up to £250,000, Employers Liability up to
10,000,000.00 and loss of key insurance to the value of £2,000.
Cat Sitters insurance only operates when a Cat Sitter is working on an assignment booked
through NHCC for the duration of that booking.
Photographs and Videos of your cats
Any Cat Sitter working with NHCC, has the right to take photos or video clips of pets and use
them on the NHCC website, Social Media pages or printed promotional matter. Under no
circumstances will personal & identifying information of the cat's owner be displayed or
revealed. The pet's name may however be used. If this consent is not given, please advise
on the Cat Sitting Information form under the "Further Information" section.
This form along with the others and all terms and conditions therein, will be stored in a
digital file and will be the basis of all future bookings. Future bookings can therefore be
made via email or telephone but please note NHCC will needs to be aware of any changes
that differ from the information you have filled out regarding your cat/s or your home.
By agreeing to the terms and conditions stated above the client fully understands and
agrees to the content of this agreement.