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Terms and Conditions Live In Cat Sitting

Our Duty of Care

Notting Hill Cat Company (from here-on known as “NHCC”) highly respects that you, the

client, trust us with the care of your cat and where necessary, access to your property. Your

personal information will never be shared with or sold to third parties.

NHCC will utilise their skill and experience to ensure that a high standard of care is provided

to the cat/s in their charge and to the client’s property.

For some cats a change in their routine and circumstances can cause varying degrees of

distress and unpredictable or abnormal behaviour, particularly if their owner is on holiday -

cats have no concept or ability to understand their owner’s absence is temporary and that

they will be coming back. NHCC understand this and will offer comfort and reassurance

whilst trying, as far as is practically possible, to maintain their normal daily routines.

Your Cat

Clients must ensure that all cats are registered with a local vet and. It is the client’s sole

responsibility to ensure that NHCC is fully aware of any health issues your cat is

experiencing, or has suffered in the past. NHCC cannot be held liable for any actions or

omissions which result in problems or complications for anything not disclosed.

The client agrees to cover all costs resulting from an unexpected emergency where your

cat/s has to be taken to the vets. In this unlikely event, and with every possible effort made

to contact the client directly ( or if unable to contact the client, their local emergency

contact ) the Cat Sitter will act accordingly and go with the advice of said vet. All costs

resulting from this, including emergency transportation, will be covered by the client within

14 days of the initial incident.

NHCC cannot be held responsible for any complications pets may suffer or actions of pets

whilst they are left alone.

The client understands that NHCC will assume no responsibility for the actions and decisions

of the veterinary staff. A vet release form needs to be filled in and approved so that it can

be taken to the vets in the event of any emergency.

To avoid misunderstandings, it is important that all information and instructions are up to

date and accurate and are given to NHCC in writing by the client.

Special dietary requirements will be administered as supplied and requested by the client.

All reasonable efforts will be made to administer medication or to apply external treatments

as directed by the client. However, if required Veterinary assistance may be requested at

the client's cost without prior consultation.

House Matters

Home Security: Please inform us at the time of consultation of anyone who may have access

to your home while you are away. This includes cleaning services, maintenance personnel,

friends, family and neighbours. We cannot accept liability for other persons who will be in

your home prior to, during or immediately after our services have been rendered.

It is understood that you will notify anyone with access to your home that the services of

NHCC have been engaged.

The client must make sure the Cat Sitter has been given full written details and instructions

on the care of your cat/s and your house. NHCC will not be held be responsible if full written

instructions on the assignment are not given in advance.

We will not open or close any windows during our visits so please ensure all windows are

locked and secure before you leave.

The client authorises NHCC to obtain the services of a locksmith should any keys to their

home malfunction. These costs will be covered by the client. However, in the unlikely event

of key loss NHCC is fully insured and will replace locks and keys where necessary.

It is your responsibility to ensure that the property, its contents and pets are adequately

insured throughout the duration of the assignment.

We accept no liability for damage caused by your Cat or a Cat Sitter during an assignment.

You will be liable in the event that the cat sitter or a third party is injured by a cat.

In the event of a household emergency, we will contact you immediately and if you are

unavailable we will then contact your emergency contact.

Fences and cat flaps: We recommend that cats are kept indoors whilst in our care so we can

ensure their health and safety. NHCC cannot be held responsible for cats that suffer

accidental death or escape due to faulty fencing, disappear from inside the home due to cat

flaps or faulty screens/doors being left open. Should your cat be required to go outside

NHCC will not be held responsible for any injury or accident incurred outside the premises

and will not be held responsible should cats not return home.

Food, Litter and Cleaning Supplies

Please ensure that you provide adequate items during your absence e.g. pet food, litter and

if necessary cleaning supplies (plastic bags, cleaning products, paper towels and bin bags.)

Should it be necessary to buy additional items, we will purchase them and retain a receipt.

Any outstanding costs plus an additional £12 fee for each shopping trip made will need to

be reimbursed by you on your return.

We instruct Cat Sitters to leave your property as they found it and to clean up after your

cat/s to the best of their ability. You are respectfully asked to note that Cat Sitters will not

undertake any additional cleaning duties.

We are not responsible for carpet/ flooring stains created by your cat(s)

Wayward Kitties

Whilst NHCC can work with cats with mild behavioural problems, this will be at the sole

discretion of NHCC. Should the cat at any time be deemed a danger to people or other

animals, NHCC reserves the right to give immediate notice of care and cease care once the

cat has been returned to the client.

The client will indemnify NHCC against any damage or injury caused by the cat towards any

property, person or other animal. This will include, but is not limited to veterinary, medical

and legal fees.

Should NHCC sustain an injury due to your cat, the client will be responsible for any medical

treatment to NHCC that arises as a result.

In the event of a cat(s) behaviour exceeding what would be considered normal or

acceptable towards people or other animals, NHCC shall, in their sole discretion take

whatever action they consider necessary in the best interest of the animal and other

animals or people which may be encountered. In extreme circumstances this may mean

termination of this contract and placing the cat in a cattery.

Contagious Illnesses

NHCC must be informed if your cat suffers from any contagious illnesses such as Feline

Immunodeficiency Virus (FIV), Panleukopenia, Feline Viral Rhinotracheitis. NHCC visit

many cats on a daily basis and need to take appropriate precautions in order to ensure that

diseases are not transferred from one cat to another.


NHCC agrees to spend a minimum of 15 out of every 24 hours with your cat.

Payment Policy/Charges

Full payment is required to secure bookings.

Preferred method of payment is on-line banking although cash will be accepted. Bounced

cheques will incur a £25 charge.

Cancellation Policy

If a booking is cancelled after the confirmation invoice has been issued and emailed to the

client, and up to 21 days before the service start date, a £20 admin fee will be charged.

If a booking is cancelled within 20 days and up to 15 days before the service start date, 25%

of the total invoice fee will be charged, plus the £20 admin fee.

If a booking is cancelled within 14 days and up to 72 hours before the service start date,

50% of the total invoice fee will be charged, plus the £20 admin fee.

If a booking is cancelled within 72 hours and up to 48 hours before the service start date,

75% of the total invoice fee will be charged, plus the £20 admin fee.

If a booking is cancelled with less than 48 hours of the service start date, 100% of the total

invoice fee will be charged.

Where required NHCC can provide invoices for holiday cancellation insurance claims.

Once a booking is confirmed by NHCC, it will not be cancelled unless in the case of an

absolute emergency. Should this happen, NHCC make every reasonable effort to help the

client find a replacement cat sitter.

Should NHCC not be in a position to fulfil the assignment due to such an emergency, any

fees already paid will be refunded in full.

NHCC Cat Sitters

NHCC takes all reasonable care in the selection of Cat Sitters. Save as required by statute, no

liability is accepted by NHCC for acts of omissions of any Cat Sitter for any loss or damage

caused or contributed by the Cat Sitter.

Cat Sitters are independent contractors and are not employed by NHCC.

If a Cat Sitter becomes ill during an assignment, we will use our best endeavours to make

alternative arrangements.

If you agree that your Cat Sitter may have the companionship of their partner/spouse for

any or all of the time during an assignment it will be at your own risk. We will take the

details of the named partner/spouse but we will not accept any liability in relation thereto.

If the Cat Sitter does not consider that your property is of a reasonable standard of

cleanliness or the facilities available to them are inadequate, he or she may decline the


In the event that due to conditions beyond their control a Cat Sitter is unavailable and our

charges have been refunded to you we accept no liability for any losses that may occur.

It is recommended that you take out holiday cancellation insurance as we may not be able

to accommodate cat(s) who become ill or are injured after the booking is confirmed.

Insurance and Liability

All NHCC Cat Sitters are covered by PBI (Pet Business Insurance) which covers Public Liability

up to £3,000,000, Professional Indemnity up to £250,000, Employers Liability up to

10,000,000.00 and loss of key insurance to the value of £2,000.

Cat Sitters insurance only operates when a Cat Sitter is working on an assignment booked

through NHCC for the duration of that booking.

Photographs and Videos of your cats

Any Cat Sitter working with NHCC, has the right to take photos or video clips of pets and use

them on the NHCC website, Social Media pages or printed promotional matter. Under no

circumstances will personal & identifying information of the cat's owner be displayed or

revealed. The pet's name may however be used. If this consent is not given, please advise

on the Cat Sitting Information form under the "Further Information" section.

Future Bookings

This form along with the others and all terms and conditions therein, will be stored in a

digital file and will be the basis of all future bookings. Future bookings can therefore be

made via email or telephone but please note NHCC will needs to be aware of any changes

that differ from the information you have filled out regarding your cat/s or your home.

By agreeing to the terms and conditions stated above the client fully understands and

agrees to the content of this agreement.

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