Cat Boarding and Cat Sitting Cancellation Policy

Updated Thursday 8 April 2021

All cancellations made after the invoice is issued are subject to a *£30 administration fee that is held as a credit note and can be used to make a new booking within 12 months of the date of issue.

• Cancellations made between 21-14 days before the first date of the scheduled booking (ie first visit date or first date of boarding) are entitled to a full refund minus *£30

• For cancellations made between 14-7 days before the first date of scheduled booking (ie first visit date or first date of boarding) 50% of the total balance is required.

• For cancellations made between 0-7 days before the first date of the scheduled booking (ie first visit date or first date of boarding) the full balance is required.

•  Cancellations made that are due to exceptional unforeseen circumstances including a government imposed travel ban are entitled to a full refund minus a *£30 administration fee.

•  Standard cancellation policy will apply if you destination is considered open for travel and you have chosen to change or cancel your booking for personal reasons.

*£30 administration fee will be held in the form of a credit note that can be used to make a new booking within 12 months of issue.

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